Trade Customer Returns Policy

The Buyer may cancel other orders at any time before they are dispatched by either:
(a) emailing or
(b) telephoning +44 (0)1386 861666

Before returning any Goods the Buyer must contact Arora Design Limited either by:
(a) email on or
(b) telephoning +44 (0)1386 861666

The Buyer may return Goods for any reason within 30 days from the date of delivery provided that the following conditions are satisfied:
(a) Goods will only be accepted if they are in brand new, unused condition fit for immediate re-sale;
(b) Packaged items will only be accepted if the package remains unbroken and in reasonable condition,; and
(c) The Buyer supplies the Delivery Note or other proof of purchase (and for the avoidance of doubt a copy of the email confirming details of the order will not be sufficient for these purposes).

Where Goods are returned:
(a) in every case a restocking charge will be considered and may be made; and
(b) the risk and cost or returning the Goods shall be at the Buyer’s cost.

Arora Design Limited will examine the returned Goods and will process any refund to the Buyer within 30 days. Unless otherwise notified by the Company the price of the Goods will be refunded less any applicable delivery and/or collection charges.

Checking Goods For Damage

The buyer must open all boxes and thoroughly check the goods on the day of delivery and notify us of any damage within 5 days of the delivery. If we are not notified of damage within 5 days with photographic evidence, we are unable to claim from either the manufacturer or the carrier.

No goods will be accepted for credit unless by prior arrangement in writing by Arora Design Limited and the buyer. In the case of a request for return of goods by the buyer, Arora Design Limited reserves the right to make administrative charges for acceptance.

Delivery is deemed to take place when the goods are delivered to your nominated delivery address, whereupon the risk of loss, breakage and damage passes to you.

Ownership of the goods does not pass to the buyer until payment is received in full by Arora Design Limited.

Should the goods be defective then Arora Design Limited shall at its option either replace, or give a credit for the defective item.

If for any reason the goods are no longer available we will endeavour to notify you and either: Give you the option of receiving alternative goods of similar price and quality; or Cancel the item from your order and refund you in full for that item.

All goods are warranted to be generally free from defects in workmanship and materials and fit for the purposes for which such goods would normally be used. However, on rare occasions products may be found to be faulty or defective and in keeping with our commitment to providing customers with excellent service, we offer the returns facility set out. All returns are the responsibility of the buyer.

Please be advised that goods such as candles, diffusers, and wax melter bars cannot be returned once opened or used.

For further information please contact: Arora Design Limited, Thorneloe House, 25 Barbourne Road, , Worcester, Worcestershire WR1 1RU.