Privacy Policy



Who We Are

Arora Design Limited (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.


Arora Design’s registered office is at Thorneloe House, 25 Barbourne Road, Worcester, Worcestershire WR1 1RU and we are a company registered in England and Wales under company number 4188602. Our designated Appointed Person for the organisation is Debbie Waters, and we can be contacted at C/O Thorneloe House, 25 Barbourne Road, Worcester, Worcestershire WR1 1RU.



Information That We Collect

Arora Design processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice.


The personal data that we collect from you is: –

  • Name
  • Business Address
  • Home Address (on line only retailers)
  • Personal Email
  • Business Email
  • Home Telephone Number
  • Business Telephone Number
  • Mobile Telephone Number


We collect information in the below ways: –

  • On Line registration Form
  • Website Orders
  • Trade Show contact forms
  • Manual Orders



How We Use Your Personal Data (Legal Basis for Processing)

Arora Design takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law or whereby we are working with companies who are acting on our behalf to provide a service. Examples of this are credit risk checks, fulfilling deliveries of goods etc. We only retain your data for as long as is necessary and for the purposes specified in this notice.

The purposes and reasons for processing your personal data are detailed below: –

  • We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
  • We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests




Your Rights

You have the right to access any personal information that Arora Design Limited processes about you and to request information about: –

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source


If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.


You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.


If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.



Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.



Safeguarding Measures

Arora Design takes your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction.



Transfers Outside the EU

Arora Design Limited utilises some products or services (or parts of them) that may be hosted in non-EU countries, which means that we may transfer any information which is submitted by you through the website outside the European Economic Area (“EEA”) for the below purposes: –


  • Email Servers
  • Marketing database (i.e. MailChimp) etc)


Therefore, when you use our website/send us an email/sign up to our newsletter etc, the personal information you submit may be stored on servers which are hosted in USA. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and protect your data and comply with the relevant data protection laws.


Consequences of Not Providing Your Data (if relying on statutory or contractual requirement basis)

You are not obligated to provide your personal information to Arora Design Limited, however, as this information is required for us to provide you with our services/deliver your products/legitimate interests, we will not be able to offer some/all of our products or services without it.


How Long We Keep Your Data

Arora Design Limited only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address/business address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.


Lodging A Complaint

Arora Design Limited only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.


Arora Design Limited

Debbie Waters

C/O Thorneloe House, 25 Barbourne Road, Worcester, Worcestershire WR1 1RU

T: 01386 861666 E:


Information Commissioners Office

T: 0303 123 1113